Politique de remboursement

RETURN AND REFUND POLICY

At ICOT, we want you to be satisfied with your purchase.

RETURNS

You have 15 days from the date of delivery to request a return or exchange.

To be eligible for a return, the item must be:
- Unworn and unused.
- In its original condition.
- Clean and free from stains, damage, or signs of use.
- Returned with its original packaging and labels, when applicable.

Items that have been worn, washed, damaged, altered, or used may not be accepted for return or exchange.

RETURN SHIPPING FEES

For returns, ICOT arranges the collection of the item from the customer.

The return transportation fee for the collection is deducted from the refund amount.

The exact return transportation fee depends on the delivery location and will be communicated to the customer when the return is requested.

REFUNDS

Once we receive and inspect the returned item, we will confirm whether the return is approved.

If the return is approved, the refund will be processed using the original payment method, where applicable.

The return transportation fee will be deducted from the total refund amount.

Please note that the time required for the refund to appear may vary depending on the payment provider.

EXCHANGES

If you would like to exchange an item for another size or an available product, please contact us within 15 days of delivery.

Exchanges are subject to product availability. Any applicable return transportation fee will be communicated to the customer.

NON-RETURNABLE ITEMS

Personalized, customized, embroidered, or specially made products cannot be returned or exchanged unless the item is defective or was received incorrectly.

DAMAGED OR INCORRECT ITEMS

If you receive a damaged, defective, or incorrect item, please contact ICOT customer service as soon as possible with your order number and photos of the item.

For any return, exchange, or refund request, please contact ICOT customer service through the contact information provided on our website.